Shipping within Australia
We provide FREE shipping on all orders for delivery anywhere in Australia.
If the total amount of your order is less than $250 you will be offered free shipping by Regular Parcel Post. You have an option to upgrade to Registered Post, Express Post or Express Post Platinum for a small charge (see table below).
Shipping rates within Australia:
|Orders under $200||Orders $200 and over|
+Signature on Delivery
+Signature on Delivery
Scheduled shipping is available. If you want your order to be shipped on particular day, please leave the details in the comment field. We recommend using Express Post for scheduled shipping.
Shipments by Express Post are delivered on the next business day to Sydney and suburbs. We recommend to allow extra time for deliveries to other destinations. For more information, please refer to Express Delivery Network.
Delivery by Regular Post and Registered Post should be expected within 2-5 business days. However, some delays may occur.
If your parcel is delivered by Registered Post signature will be required upon delivery.
We offer FREE SHIPPING worldwide for orders over $250.
International Shipping Rates (All prices indicated in Australian Dollars):
|Shipping zone||Order total||Registered Air Mail|
|New Zealand||under $250||$16.25|
|Rest of the World||under $250||$23.90|
Not all shipping options are available to all countries. Available options will be displayed when you proceed to checkout.
Generally, delivery can be expected within 5-15 business days. However, some delays may occur.
International customers may be required to pay duties and other charges on imported goods, before they can be released by customs. Please note that these charges are your responsibility and are not included in the purchase price. We will not be responsible for non-delivery of your parcel as a result of your refusal to pay customs charges. If you need more information please check with your local customs authorities.
General shipping terms
Goods will be shipped on the same business day if you place your order and complete your payment before 3:00 p.m. Australian Eastern Standard Time (AEST). Orders received after that time will be shipped no later than the next business day.
We can not ship your order before the payment in is received in full. Please keep in mind that payments by Cheque and Bank Deposit may take up to several days to clear.
Some items are eligible for discounted shipping. Amount will be calculated upon checkout.
All orders will be sent in discreet outer packaging only with our PO Box as a return address. For international orders requiring customs declaration, we will only give vague description of the content (e.g. clothing, apparel).
We do not normally enclose a printed copy of tax invoice with your order. However, we are happy to provide it on request.
You have an option to request delivery to the different address (e.g. as a gift). In this case, we will mail the paper invoice to your nominated billing address.
We do not accept responsibility for postal delays as we do not have control over shipping process since the goods left our premises.
We will not be responsible for items lost, stolen, misplaced or damaged in transit. We recommend using Registered Post service for secure shipping.